Terms and conditions 

Product 

• All of our products are hand-made to order.
• All printed descriptions of our products are correct at the time of going to press.
• We continually develop our ranges and reserve the right to amend the specification and availability of products without prior notice in relation to future sales.
• Due to the nature of the natural materials used, finishes may vary. Part of the charm of our natural wood products is that there can be variation in colour, grain and knotting. Our display models are within the expected characteristics of these products.
Please note that due to the unique nature of our wood, colours and tone will vary from showroom examples and those show on our website.
• We have a customisation service and we can also build bespoke items. There are additional costs on customised furniture and bespoke items. We will quote a final price on each item before ordering. Quotations will be valid for 30 days from quotation date.
• All furniture items are manufactured in centimetres to a tolerance of +/- 5cm.
• Customers need to measure access into their property for all products, especially for large items such as 8 and 10 seat tables; this may include measuring stairways, landings, etc.
• If access is an issue please discuss this at point of ordering.

Cancellation 

• It is our customer’s responsibility to check that all the details on their order form are correct, including the exact specifications of the product.
• For all furniture represented on our website, before delivery, we will retain 25% of the cancelled order value to offset our manufacturing and administration costs. 

If you have had your furniture item delivered and have changed your mind, this will incur a 50% cancellation charge and a delivery/collection charge.
• Any goodwill refunds of this nature will only be honoured if we are notified within 28 days of delivery. Any customised or adjusted products are non-refundable. Refunds are not authorised until stock items are returned to our workshop. 

Guarantee 

• All of our furniture lines carry a 1 year guarantee covering workmanship and materials. Our guarantee covers defective work- manship and materials; it does not cover wear & tear, natural aging or any external factors that affect or damage the furniture.
• We require photographs of all suspected faults before we action our guarantee procedures. If we believe the product to be damaged from misuse, poor self-assembly / dis-assembly or poor after care the customer must purchase a replacement part or item. Any damage to product on delivery must be reported within 14 days of receipt of delivery or the damage will be treated as wear and tear which our guarantee does not cover. 

Payment 

• We request payment in full at the time of ordering.
• We accepts all major credit and debit cards.
• Goods cannot be delivered until full payment has been received. 

Delivery 

• We will contact you 3-5 days before your item is ready to discuss a delivery date and time with
deliveries. These delivery timings are an estimate and cannot be guaranteed due to delays beyond our control such as prevailing traffic conditions, etc.
• In these situations, we aim to contact you as soon as we possibly can to inform you of any delays or if we cannot deliver at all due to unavoidable circumstances such as adverse weather conditions. In every case we will try our very best to help, to keep you updated and will re-arrange delivery with you.
• Please ensure, prior to our arrival, that access is clear through hallways and/or stairways and, most of all, in the room where the items are required. If there is not safe access into and / or through the property or sufficient work space for our delivery crews to conduct a delivery, they reserve the right to request the delivery is rescheduled for another date. We kindly ask children & pets are kept at a safe distance from our working delivery team.
• Our delivery team will exercise every caution and extend every courtesy during delivery of your products. We cannot be held liable for any accidental damage to property or person, however caused, and only enter your premises under these conditions. • We reserve the right to amend our delivery service. 

Collections 

• A collection service is available from Our Workshop  between 8.30am-5pm, Monday to Friday  Please make sure you bring a copy of your invoice when collecting your items.
• If you are sending a courier in your place, they will need protective wrapping to safeguard your items during their journey to you. Please make your courier is aware of our collection times and let us know the day your courier will be collecting, a name and contact number.